How to Talk to a Person at Verizon Customer Service (2025 Guide)

Need to speak to a real person at Verizon? Whether you have a question about your bill, internet, mobile plan, or account, here’s how you can reach a live representative quickly.

1. Call Verizon Customer Service

The quickest way to get help is by phone.

Verizon Wireless (Mobile Services)

  • 📞 1-800-922-0204 (Any phone)
  • 📞 611 (From your Verizon mobile)

Verizon Fios (Internet & TV)

  • 📞 1-800-837-4966

Tip to Skip the Automated Menu:

  • Call the number.
  • Press 0 or say “Agent” when prompted.
  • Repeat if needed until you’re connected.

2. Chat with Verizon Online

If you prefer typing, Verizon offers live chat.

How to Use It:

  1. Go to Verizon’s Contact Page.
  2. Click Chat With Us.
  3. Type “Agent” to talk to a person.

3. Use the My Verizon App

The My Verizon app lets you contact support directly.

  • Open the app.
  • Tap Support or Contact Us.
  • Choose Chat or Call Us.

4. Contact Verizon on Social Media

Verizon also answers messages on:

Verizon Contact Quick Table

Service TypePhone NumberHours
Verizon Wireless1-800-922-0204 / 611Mon–Sun, 7 AM – 9 PM
Verizon Fios1-800-837-4966Mon–Sun, 8 AM – 7 PM
Live ChatWebsite/App24/7

1. Can I call Verizon any time?
Yes, live chat is open 24/7. Phone hours vary by service.

2. How do I reach a human fast?
Press 0 or say “Agent” during the call.

3. Does Verizon offer a callback?
Yes, you can request a callback through the website or app.

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